Privacy Policy

1. Introduction

Welcome to resonact.ai("we," "us," or "our"). We provide an AI-powered product that may include chat, content generation, workflow automation, and related features (the “Service”).

This Privacy Policy explains how we collect, use, share, retain, and protect information when you use our Service. By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Who We Are and Contact Information

resonact.ai is the controller or business responsible for personal data we collect through the Service, unless we state otherwise in a specific context.

You can contact us about this Policy or your privacy rights at:

• Email: support@resonact.ai

3. Information We Collect

We collect information you provide directly, information collected automatically, and information received from service providers and other third parties.

Information you provide

• Account information: name, email address, password, and similar login details.
• Profile and communication data: feedback, support requests, and messages you send to us.
• User content: prompts, files, text, images, documents, and other content you submit to the Service.
• Billing information: payment status, transaction details, and billing records, if applicable.

Information collected automatically

• Device and technical data: IP address, browser type, device type, operating system, screen size, language, and similar technical details.
• Usage data: pages viewed, features used, timestamps, session data, error logs, and interaction patterns.
• Cookies and similar technologies: session management, preferences, security, and analytics.

Information from third parties

We may receive information from hosting providers, analytics providers, authentication services, payment processors, and AI model providers that support the Service.

4. How We Use Information

We use information to:

• provide, operate, and improve the Service;
• process prompts and return AI-generated responses;
• create and manage user accounts;
• authenticate users and secure the platform;
• measure usage, track credits or billing, and prevent abuse;
• respond to support requests and communicate service updates;
• comply with legal obligations and enforce our terms.

We may use your prompts or outputs to train our own foundation models.

5. How We Share Information

We do not sell your personal information.

We share information only when needed to run the Service, including with the following categories of providers:

• Hosting and deployment: Vercel provides our hosting, deployment, and content delivery infrastructure. Vercel’s privacy notice is available at vercel.com/legal/privacy-policy.
• AI routing and observability: We may route requests through Vercel AI Gateway, which provides a unified endpoint for AI models, logs spend and model usage for observability, and uses zero data retention by default by deleting prompts and responses after a request completes. More information is available at vercel.com/docs/ai-gateway and vercel.com/docs/ai-gateway/capabilities.
• OpenAI: We may send prompts, uploaded content, and related context to OpenAI when you use features powered by OpenAI models. OpenAI states that it does not train its API models on inputs and outputs through the API and offers zero data retention by request. See openai.com/api and developers.openai.com/api/docs/concepts.
• Google Gemini: We may send prompts, uploaded content, and related context to Google when you use Gemini-powered features. Google’s Gemini API terms explain that paid services do not use prompts and responses to improve products, while unpaid services may be used to provide, improve, and develop Google products and services; Google also describes limited logging for safety and security purposes. See ai.google.dev/gemini-api/terms and policies.google.com/privacy.
• Anthropic Claude: We may send prompts, uploaded content, and related context to Anthropic when you use Claude-powered features. Anthropic states that, by default, it does not use inputs or outputs from its commercial products, including the Anthropic API, to train its models. See privacy.anthropic.com and Anthropic training policy.

We may also share information with service providers that help with authentication, payments, analytics, security, fraud prevention, customer support, and legal compliance.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect the Service, and understand how the Service is used. You can control cookies through your browser settings.

7. Data Retention

We retain information for as long as needed to provide the Service, meet legal obligations, resolve disputes, enforce agreements, and maintain security.

Account information is typically retained while your account remains active. Content you submit may be retained for a limited period to provide the Service, support conversation continuity, maintain safety, or comply with legal obligations. We may also retain aggregated or de-identified data for analytics and product improvement.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption in transit where available, and restricted access to sensitive systems.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Data Transfers

The Service may be operated from, and your information may be processed in, countries other than your own, including the United States and other jurisdictions where our service providers operate.

Where required by law, we use appropriate safeguards for international transfers.

10. Children

The Service is not intended for children under 13, and you may not use the Service if you are under the minimum age required in your jurisdiction.

11. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, restrict, or export your personal information, and to withdraw consent where processing is based on consent.

You may also opt out of marketing emails by following the unsubscribe instructions in those messages.

To make a privacy request, contact us at support@resonact.ai.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

• Email: support@resonact.ai